Booking Terms & Conditions
Below are the Terms and Conditions (T&C’s) that apply when using our website and our services. Any new features and/or services to our current service shall also be subject to these T&C’s.
By booking service with Istanbul Private Guide and through this website, you agree to have read, understood, and fully accept all terms of service listed below.
All the guided tours are conducted by English speaking Licensed Tourist Guides provided with Official badge displaying the license number on it in compliance with the Turkish laws.
Only licensed Tour Guides may guide you at the sites you visit.
The private tours and transfers are provided by professional drivers. The vehicles are correctly licensed and insured by the local authority.
The drivers are NOT Licensed Tour Guide and will not provide services of a guide.
Turkey has strict laws and regulations in place to protect licensed tour guides, this makes it unlawful for unlicensed
RESERVATIONS and PAYMENTS
All the services can be booked directly on our website. We do not accept bookings less than 24 hours before
Once we have received your booking and the deposit of 20% of the full amount by PayU secure system, we will confirm your reservation by sending a Voucher that contains the details of your reservation.
Contact us immediately if any information which appears on any document is incorrect or incomplete.
You may also use the PayU link to pay by credit card.
The remaining balance will be paid cash (USD) at the end of the tour. We do NOT accept credit card payment on the day of your service.
If you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests few if you submit your request few days prior.
ISTANBUL PRIVATE GUIDE.COM accepts no responsibility for and shall not be liable in respect of loss or damage or changes caused by forces majeure events such as strikes, riots, fire, flood, natural disaster, weather problems or similar events beyond our control.
ISTANBUL PRIVATE GUIDE.COM strongly recommends to have travel insurance. It is the responsibility of the Client(s) to ensure that they obtain adequate travel and medical insurance cover. The Client (s) are solely responsible for providing insurance protection which has various requirements depending on the activity.
REFUNDS & CANCELATION
Private TOURS and guided service WILL BE MADE ON THE FOLLOWING BASIS
If your booking cancellation occurs within;
- 2 weeks before the tour date you’ll receive a total refund
- 1 weeks before the booked tour date: 50% refund
- less then 1 week before the booked tour date: no refund
ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING VIA EMAIL and confirmed by us so your cancellation will be on record. WE DO NOT ACCEPT CANCELLATIONS BY PHONE, TEXT MESSAGE, OR 3RD PARTIES.