What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.
How do we collect personal information?
Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, email or when you visit our website.
What personal information do we collect?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, dietary requirements (if any) and health issues relevant to your travel arrangements. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.
How do we use personal information?
We will use your personal information to provide you with travel related products and services.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
- Identification of fraud or error,
- Regulatory reporting and compliance,
- Developing, improving and marketing our products and services,
- Internal accounting and administration.
Is the information disclosed to third parties?
We may disclose your personal information:
- as permitted or required by law,
- to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes,
- to our tour guides
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Trans-Border data flows
In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers.
Security of information
Istanbul Private Guide has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction.
Istanbul Private Guide regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.
Access and correction of personal information
Subject to the exceptions set out in the Privacy Act 1988 (Cth), we invite you to access and correct any personal information we may hold on you. If we deny access, we will provide you with the reason for such denial. We may recover from you our reasonable costs of supplying you with access to this information.
Feedback / Complaints
We welcome your enquiries or comments about our Policy. Should you have any comments or complaints please contact us at hello[-at-]istanbulprivateguide.com.
Changes to our Policy
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.